DELIVERY AND RETURNS
WE WORK HARD TO ENSURE YOUR ORDER IS DELIVERED WITHIN THE DELIVERY TIME FRAME, AS PER THE INFORMATION BELOW |
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UK DELIVERY
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Fast Delivery: 3-5 working days | order before 11am | £6.45
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| Next Day Delivery Guaranteed: Order before 11am Monday - Thursday | £7.99 |
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Orders received after 11am for Next Day Delivery will be processed the following day.
Orders placed on Saturday or Sunday will be processed on Monday.
In case of Monday Bank Holidays items will be posted Tuesday.
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| EUROPEAN DELIVERY |
| Standard Shipping | 5-7 Working Days | £24.95 |
| Orders will be shipped the next working day if ordered after 1.30pm. Please note that we do not currently offer exchanges on European orders. |
| INTERNATIONAL DELIVERY |
| Standard International Shipping | 4 - 8 Working Days | £29.99 |
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Orders will be shipped the next working day if ordered after 1.30pm. Please note that we do not currently offer exchanges on International orders.
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PLEASE NOTE THAT IF THE DELIVERY COST OF EUROPEAN AND INTERNATIONAL ORDERS IS SIGNIFICANTLY LOWER THAN THE PRICE YOU SEE HERE ( FOR EXAMPLE, IF WE SEND A PAIR OF TIGHTS OR A TOP OR OTHER LIGHTWEIGHT ITEMS ), ONCE THE ORDER HAS BEEN PROCESSED AND SHIPPED, WE WILL REFUND YOU THE SHIPPING COST DIFFERENCE EXCLUDING OUR OPERATING COSTS.
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UK RETURNS
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We hope that you will be delighted with your purchase but if for any reason you are not satisfied, we will exchange or refund the item(s) providing that they are returned in a period of 14 days. The item(s) must be in perfect condition with all labels and tags attached.
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Please place the original dispatch note in with your return parcel with the items you are returning. We recommend you return these via a tracked delivery method and retain proof of postage.
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Returns Address: Izzi of Baslow, Radcliffe House, Nether End, Baslow, Derbyshire, DE45 1SR |
| Return postage for refunds is the responsibility of the purchaser. |
| Only when goods have been returned and checked, will a refund be then issued. From our confirmation of goods returned, then in general, PayPal refunds take 1-3 working days and SagePay refunds take between 3 - 4 working days. In general refunds will be made via the original method of payment. Refunds can only be processed via the original payment method. |
| We guarantee to refund any item(s) purchased on izziofbaslow.com that you are not completely satisfied with, once it is returned to us in a saleable condition. |
| Please Note: when trying on items of clothing do not remove labels and ensure that you are not wearing a perfume or deodorant which may leave a scent or marks on the item. Goods must be returned in the original packaging with all enclosed documentation. We are unable to offer a refund or exchange on any goods that are marked or damaged in any way. |
| EUROPEAN AND INTERNATIONAL RETURNS |
| We hope that you will be delighted with your purchase but if for any reason you are not satisfied, we will refund the item(s) providing that item(s) are returned in a period of 14 days. |
| The item(s) must be in perfect condition with all labels and tags attached. Place the original dispatch note in with your return parcel with the item(s) you are returning. We recommend you return items via a tracked delivery method and retain proof of postage. |
| Unfortunately we cannot exchange any European or International orders. |
| Return UK postage for refunds is the responsibility of the purchaser. |
| Only when item(s) have been received and checked, will a refund be then issued. From our confirmation of goods returned, then in general, PayPal refunds take 1-3 working days and SagePay refunds take between 3 - 4 working days. In general all refunds will be made via the original method of payment. Refunds can only be processed via the original payment method. |
| We guarantee to refund any item purchased on izziofbaslow.com that you are not completely satisfied with, once it is returned to us in a saleable condition. |
| Please return your item(s) within 14 days of receipt using a tracked and insured delivery postal service to: |
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Returns Address: Izzi of Baslow, Radcliffe House, Nether End, Baslow, Derbyshire, DE45 1SR |
| Please Note: when trying on items of clothing do not remove labels and ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. Goods must be returned in the original packaging with all enclosed documentation. We are unable to offer a refund or exchange on any goods that are marked or damaged in any way. |
| Any queries please call: 01246 582500 or email: info@izziofbaslow.com |